ER
Ettienne R
1 reviews | Active since Jun 2022
06 Jun 2022, 11:07
Being debited none stop
My account was debited on the 26th of May and everyday since then. I contacted their call Centre after much effort of getting through as at times the calls will go to voicemail. I eventually got through and was re-assured that my query will be sent through to their accounts department to be handled. I canted them again because I had to forward my bank statement at my cost and up until today I have not received any feedback and my account is still being debit which I have to carry the cost for. There is no complaints department, no follow up emails, just plain down ****ty service.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Jun 2022, 11:16Hi Ettienne
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply06 Jun 2022, 11:16
Official
Hi Ettienne
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
ER
Ettienne R's updateReviewer Update
06 Jun 2022, 11:55And then I get an automated generalized response with no gaurentee that my issue has been addressed
ER
Ettienne R's update06 Jun 2022, 11:55
Reviewer Update
And then I get an automated generalized response with no gaurentee that my issue has been addressed
ER
Ettienne R's updateReviewer Update
10 Jun 2022, 15:29Yes, there is an activated Sim card being used which was debited on the 26 May 2022. However, I am being debited daily and had to move my money out of savings account but I am incurring return debit costs at my expense. I was informed that your office would escalate the the matter to your accounts department and to date nothing
ER
Ettienne R's update10 Jun 2022, 15:29
Reviewer Update
Yes, there is an activated Sim card being used which was debited on the 26 May 2022. However, I am being debited daily and had to move my money out of savings account but I am incurring return debit costs at my expense. I was informed that your office would escalate the the matter to your accounts department and to date nothing