Being charged R2500 for a data cap that was automatically set by rain when I downgraded my line.

I have downgraded my internet package from unlimited 4g to unlimited off peak and there was an automatic data cap added to my account. This resulted in a R2500 bill for me to pay which was not even my fault. Their customer service is absolutely pathetic as I have to wait 20 minutes to speak to support and they still couldn't help as they say it's a billing claim, yet when you call the sales department they answer immediately. I do not recommend rain as they the worst ISP In the country, for a online based company to not have sufficient support ad there are no Walk in stores. I also have a separate fibre line at another residence with a small ISP compared to rain and their service is actually excellent.

Stay away from rain , you will regret it if you decide to go with them, you either going to face billing issues or network connection issues