BEING CHARGED FOR A PRODUCT I DO NOT HAVE

I have used Rain for a while. I then chose to cancel my contract. Whilst waiting for the months notice to expire I was told by a friend to try their faster package. I then called Rain and the sales team were very eager to assist and gave me the 1 month free usage. It was confirmed the "old" rain contract was now null and void as I had "upgraded". After receiving great service and the New 101 pro router I plugged and played. To spite the higher and faster speed it was **********. I then cancelled approximately 3 day after receiving this. I was called by ab agent to ask why and I then explained my WFH obligations and that the Router was not giving me the speed etc I needed. She confirmed my cancellation and advised that they would collect the router as per my initial online request to cancel #*** and #***2 and #***8. I now receive a bill for the "Old" router to spite being told it was cancelled as per my 1st cancellation. Yesterday I received a call I could hear the agent who was "attempting" to call me on the other side so that it looks like she called me but she did not not a word was exchanged until I eventually hung up. Not once have you ever NOT received payment ON TIME but yet when I exercise my right to cancel I am led around like a puppy on a leash with no service at all. Can someone call me and assist me please.