aH
alex H
1 reviews | Active since Mar 2016
27 Feb 2024, 15:17
BEING BILLED THREE TIMES IN A DAY
HI,
RAIN HAS DEBITTED ME 3 TIMES IN A DAY WITHOUT ANY KNOWLEDGE.I NEVER RECEIVED ANY CALL NOR EMAILS OR ANY COMMINUCATION AS TO WHY THEY WOULD TAKE 1500 INTO MY ACCOUNT WITHOUT MY KNOWLEDGE OR APPROVAL. RAIN IS WORSE AND I WOULD LIKE TO BE REFUNDED MY MONEY BACK....
***
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
27 Feb 2024, 15:34Hi Alex Hlapa,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply27 Feb 2024, 15:34
Official
Hi Alex Hlapa,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
aH
alex H's updateReviewer Update
27 Feb 2024, 17:07WE DEFINATELY HAVE TO,MY MONTHLY INSATALMENT IS ONLY R559 NOT MORETHAN THAT.
THAT MONEY IS FOR MEDICATION.MY ACCOUNT HAS NEVER RAN OUT OF FUNDS EVER BEFORE.
AND YOUR SERVICES WERE EVEN SUSPENED JUST A WEEK AGO WHICH I WOULD ASSUME WHO KNOWS WHY.
THAT MONEY IS FOR MEDICATION.MY ACCOUNT HAS NEVER RAN OUT OF FUNDS EVER BEFORE.
AND YOUR SERVICES WERE EVEN SUSPENED JUST A WEEK AGO WHICH I WOULD ASSUME WHO KNOWS WHY.
aH
alex H's update27 Feb 2024, 17:07
Reviewer Update
WE DEFINATELY HAVE TO,MY MONTHLY INSATALMENT IS ONLY R559 NOT MORETHAN THAT.
THAT MONEY IS FOR MEDICATION.MY ACCOUNT HAS NEVER RAN OUT OF FUNDS EVER BEFORE.
AND YOUR SERVICES WERE EVEN SUSPENED JUST A WEEK AGO WHICH I WOULD ASSUME WHO KNOWS WHY.
THAT MONEY IS FOR MEDICATION.MY ACCOUNT HAS NEVER RAN OUT OF FUNDS EVER BEFORE.
AND YOUR SERVICES WERE EVEN SUSPENED JUST A WEEK AGO WHICH I WOULD ASSUME WHO KNOWS WHY.
aH
alex H's updateReviewer Update
27 Feb 2024, 17:27I NEED THIS MATTER SORTED ASAP OR I WILL TAKE HIGHER WITH THE CONSUMER OMBUDSMAN.
Please return my 1000 as I only pay a monthly subscription fee of just R559
Please return my 1000 as I only pay a monthly subscription fee of just R559
aH
alex H's update27 Feb 2024, 17:27
Reviewer Update
I NEED THIS MATTER SORTED ASAP OR I WILL TAKE HIGHER WITH THE CONSUMER OMBUDSMAN.
Please return my 1000 as I only pay a monthly subscription fee of just R559
Please return my 1000 as I only pay a monthly subscription fee of just R559
aH
alex H's updateReviewer Update
28 Feb 2024, 13:43Why have I not received any call from RAIN AS I requested.
I would like to know why I was billed three times in one batch ?
I signed up for R550 monthly installments.
Why was I not debited for two Months where else there was money in my accounts ?
Before I escalte this on Facebooks, Icasa and telecommunications Ombusman, I WOULD LIKE THIS TO RESOLVED response details why?
I have all statments shoing that the money was always there.
No one called to communicate this with ,neither by call or email.
I want my MONEY BACK ASAP
I would like to know why I was billed three times in one batch ?
I signed up for R550 monthly installments.
Why was I not debited for two Months where else there was money in my accounts ?
Before I escalte this on Facebooks, Icasa and telecommunications Ombusman, I WOULD LIKE THIS TO RESOLVED response details why?
I have all statments shoing that the money was always there.
No one called to communicate this with ,neither by call or email.
I want my MONEY BACK ASAP
aH
alex H's update28 Feb 2024, 13:43
Reviewer Update
Why have I not received any call from RAIN AS I requested.
I would like to know why I was billed three times in one batch ?
I signed up for R550 monthly installments.
Why was I not debited for two Months where else there was money in my accounts ?
Before I escalte this on Facebooks, Icasa and telecommunications Ombusman, I WOULD LIKE THIS TO RESOLVED response details why?
I have all statments shoing that the money was always there.
No one called to communicate this with ,neither by call or email.
I want my MONEY BACK ASAP
I would like to know why I was billed three times in one batch ?
I signed up for R550 monthly installments.
Why was I not debited for two Months where else there was money in my accounts ?
Before I escalte this on Facebooks, Icasa and telecommunications Ombusman, I WOULD LIKE THIS TO RESOLVED response details why?
I have all statments shoing that the money was always there.
No one called to communicate this with ,neither by call or email.
I want my MONEY BACK ASAP
aH
alex H's updateReviewer Update
28 Feb 2024, 13:43here ais my number: ***
aH
alex H's update28 Feb 2024, 13:43
Reviewer Update
here ais my number: ***
aH
alex H's updateReviewer Update
28 Feb 2024, 16:09No they have not.
How is the rain technical issue my responsibility?Your consultant called Pranita just confirmed that you had technical issues which is why the dbit orders were not going through.Rain was supposed to call in those Months when they had issues, to explain and to arrange or to provide me with their banking details so I can make payment.Even though this Month Rain was suspended, I did check just a week ago and there was no internet but minutes after checking my fibre back up again.This is poor and pure *****.My demands are , you pay my R1000.We can then arrange for the two months which were paid due to your incompetence.You were supposed to call or make arrangements as you had those issues so I CAN GO TO THE BANK TO MAKE PAYMENTS to avoid these instances.I WANT MY MONEY BACK .WHY would Pranita say you have credited me an amount of R138 where else when i log in to the app now it says I OWE R138.A manager must call me now to resolve this issue asap.My number: ***Issue is with ICASA.Your agent Pranita just confirmed that you were experiencing issues which is why you couldn't debit me,Remember your calls are recorded and I will require a copy of this conversation.
How is the rain technical issue my responsibility?Your consultant called Pranita just confirmed that you had technical issues which is why the dbit orders were not going through.Rain was supposed to call in those Months when they had issues, to explain and to arrange or to provide me with their banking details so I can make payment.Even though this Month Rain was suspended, I did check just a week ago and there was no internet but minutes after checking my fibre back up again.This is poor and pure *****.My demands are , you pay my R1000.We can then arrange for the two months which were paid due to your incompetence.You were supposed to call or make arrangements as you had those issues so I CAN GO TO THE BANK TO MAKE PAYMENTS to avoid these instances.I WANT MY MONEY BACK .WHY would Pranita say you have credited me an amount of R138 where else when i log in to the app now it says I OWE R138.A manager must call me now to resolve this issue asap.My number: ***Issue is with ICASA.Your agent Pranita just confirmed that you were experiencing issues which is why you couldn't debit me,Remember your calls are recorded and I will require a copy of this conversation.
aH
alex H's update28 Feb 2024, 16:09
Reviewer Update
No they have not.
How is the rain technical issue my responsibility?Your consultant called Pranita just confirmed that you had technical issues which is why the dbit orders were not going through.Rain was supposed to call in those Months when they had issues, to explain and to arrange or to provide me with their banking details so I can make payment.Even though this Month Rain was suspended, I did check just a week ago and there was no internet but minutes after checking my fibre back up again.This is poor and pure *****.My demands are , you pay my R1000.We can then arrange for the two months which were paid due to your incompetence.You were supposed to call or make arrangements as you had those issues so I CAN GO TO THE BANK TO MAKE PAYMENTS to avoid these instances.I WANT MY MONEY BACK .WHY would Pranita say you have credited me an amount of R138 where else when i log in to the app now it says I OWE R138.A manager must call me now to resolve this issue asap.My number: ***Issue is with ICASA.Your agent Pranita just confirmed that you were experiencing issues which is why you couldn't debit me,Remember your calls are recorded and I will require a copy of this conversation.
How is the rain technical issue my responsibility?Your consultant called Pranita just confirmed that you had technical issues which is why the dbit orders were not going through.Rain was supposed to call in those Months when they had issues, to explain and to arrange or to provide me with their banking details so I can make payment.Even though this Month Rain was suspended, I did check just a week ago and there was no internet but minutes after checking my fibre back up again.This is poor and pure *****.My demands are , you pay my R1000.We can then arrange for the two months which were paid due to your incompetence.You were supposed to call or make arrangements as you had those issues so I CAN GO TO THE BANK TO MAKE PAYMENTS to avoid these instances.I WANT MY MONEY BACK .WHY would Pranita say you have credited me an amount of R138 where else when i log in to the app now it says I OWE R138.A manager must call me now to resolve this issue asap.My number: ***Issue is with ICASA.Your agent Pranita just confirmed that you were experiencing issues which is why you couldn't debit me,Remember your calls are recorded and I will require a copy of this conversation.
aH
alex H's updateReviewer Update
15 Mar 2024, 13:51How is this possible, My card expires on the 06 of 2028.
So how do we sort this out?
I provided the details to you weeeks ago
So how do we sort this out?
I provided the details to you weeeks ago
aH
alex H's update15 Mar 2024, 13:51
Reviewer Update
How is this possible, My card expires on the 06 of 2028.
So how do we sort this out?
I provided the details to you weeeks ago
So how do we sort this out?
I provided the details to you weeeks ago