Being billed for a service I cancelled

Item: Rain
Rating: 1
Author: Lewis D

Cancelled my subscription.... Still got charged for it this month. I have been a customer with Rain for a long time... Recent slow speeds caused me to go over to fibre... Phoning the number as provided on website never goes through. Who do you complain to then?

You pay a month in advance when using Rain so why was a charged for internet i no longer have or can use...

I want my money back

Helpful (0)

Replies (2)

Rain's replyOfficial

21 Sept 2022, 10:25

Hi Lewis.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Rain's reply21 Sept 2022, 10:25

Official

Hi Lewis.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Lewis D's updateReviewer Update

21 Sept 2022, 11:41

I went through my invoices and see that i was charged a month in advance initially but then my next payment was two months after, so i paid for both months after usage... i was billed a month after...

I am at fault and not Rain.

Sorry Rain

Lewis D's update21 Sept 2022, 11:41

Reviewer Update