nS
nompumelelo S
1 reviews | Active since Nov 2017
02 Feb 2025, 10:39
bed service ever
'm beyond frustrated with Rain's service! I've been calling multiple times, and they keep dropping my calls. I requested them to cancel my account in Queenswood, but it looks like they never did because now I'm still receiving incorrect invoices. Every time I reach out, they just say the issue has been "escalated to the finance department," but nothing gets resolved! Instead, they keep ignoring me and cutting my calls. This is unacceptable!
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Replies (2)
Rain's replyOfficial
02 Feb 2025, 10:48Hi Nompumelelo S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Feb 2025, 10:48
Official
Hi Nompumelelo S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
nS
nompumelelo S's updateReviewer Update
02 Feb 2025, 15:50I didn’t make any arrangements! I specifically asked about the R105 charge and the first router that I canceled on the 16th—so why am I still getting billed? And on top of that, the bill isn’t even aligned correctly!
They told me I’d get a discount because I took the router during the monthly promotion, yet the first one wasn’t even canceled properly at the shop. So why do I have to pay more than R620? The router was taken during the month, and the girl at the store said they would fix the invoice!
I DID not make arrangements, and yet these people keep misleading us. They clearly need training! Listen to the voice call before you respond!
nS
nompumelelo S's update02 Feb 2025, 15:50
Reviewer Update
I didn’t make any arrangements! I specifically asked about the R105 charge and the first router that I canceled on the 16th—so why am I still getting billed? And on top of that, the bill isn’t even aligned correctly!
They told me I’d get a discount because I took the router during the monthly promotion, yet the first one wasn’t even canceled properly at the shop. So why do I have to pay more than R620? The router was taken during the month, and the girl at the store said they would fix the invoice!
I DID not make arrangements, and yet these people keep misleading us. They clearly need training! Listen to the voice call before you respond!