Hellopeter
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MD
Ms D

1 reviews | Active since Jul 2020

22 Jul 2020, 22:59

BE WARNED!!!!

BE WARNED

If NO COMMUNICATION & NO INTERNET service is what you are after; than you have found the service provider that will live up to that!

It is with utter dissatisfaction, disappointment and COMPLETE frustration as well as PURE HELPLESSNESS that i am compiling this review; however it is Not ONLY for the above reason but to ALSO PROTECT and SAFEGUARD innocent victims to *****, LIES and THIEVERY. To PREVENT people from making a HUGE mistake in CHOOSING a service provider BASED on LIES in FALSE advertising and marketing!!!

RAIN is the leading ISP that is committed to being a PATHETIC service provider, that intentionally MISLEADS the public, that *****s money (i say *****S because funds are taken and NOTHING is done and NO SERVICE is provided), That you CANNOT contact easily (only through mails and complaints via web....which you WILL NEVER get ANY responses thereto....only automated responses (which is the ONLY thing that seems to be working)- AMONGST other THINGS!!

##- Please type your reply above this line -##

We've received your request.

Hi D, thanks for getting in touch.

A rain agent will respond to your query within 24-48 hours. Your reference number is ***.

Thanks for your patience,

There is ABSOLUTELY NO contact Emails are not returned Logged queries are not addressed I have the sim that has been ricad but NO INTERNET I have PAID

Theres a few days left to the month....WHEN will this be Sorted!

O and BY the way....

I have beem informed already of whens im next going to be billed...

SPEND more ELSEWHERE Get the SERVICE you DESERVE DONT be DUPED DONT be ********** This is FRUSTRATING to say the LEAST!!!

0
Replies (4)
Rain
Rain's reply23 Jul 2020, 08:44
Official

Hi Dashan

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
MD
Ms D's update23 Jul 2020, 08:59
Reviewer Update
Dear Yeoline,


If i dont get a call to sort this issue and or get my refund ASAP!!!

You leave me no choice but to

1. pursue the matter with ICASA
2. Seek legal advice
3. Embark on a nationwide campaign to RID our COUNTRY of *******, through various social media platforms as well as petitions (on Hello Peter ALONE there are NUMEROUS people that will join my endeavor).


This is NOT a threat but a pre warning.

As per below(excerpt from their website). I have valid cause.

COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS

Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service

Complaints about the billing of data services, voice services and international roaming




MD
Ms D's update23 Jul 2020, 09:04
Reviewer Update
Dear RAIN (Yeoline in response to your CUT & PASTE reply)

If i dont get a call to sort this issue and or get my refund ASAP!!!

You leave me no choice but to

1. pursue the matter with ICASA
2. Seek legal advice
3. Embark on a nationwide campaign to RID our COUNTRY of *******, through various social media platforms as well as petitions (on Hello Peter ALONE there are NUMEROUS people that will join my endeavor).


This is NOT a threat but a pre warning.

As per below(excerpt from their website). I have valid cause!!!

COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS

Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service

Complaints about the billing of data services, voice services and international roaming

MD
Ms D's update23 Jul 2020, 10:35
Reviewer Update
After my TERRIBLE EXPERIENCE with Rain i was pleasantly surprised to recieve a call from Maxine de Kock, who was efficient,friendly and helpful! It saddens me to speak to such an AMAZING contact centre operator that is truly an asset to RAIN and our country as a whole but whose job lays in a balance of uncer*****y due to the pathetic service provider that she works for. With RAINS continued lack of integrity, poor work ethic, terrible network issues and countless DRAMAS, they dont stand a chance to fare well amongst their fellow competitors, if this persists. Its sad because i was one of the few customers that was BLOWN away by my initial experience. I got my sim from Mr D in under an hour, the rica process was a breeze and this made me SUPER Excited. Its was shortlived though and the angst i experienced thereafter superceded ANY of the positive initial first experience. Its further disheartening to see that the company ONLY responds after one puts a review on Hello Peter. THANK YOU MAXINE!!!