Be careful of Rain! ************s

I want to express my utter frustration with Rain. I have been fighting with Rain for the past 2 months for their billing system. I was the under the impression that if you don’t pay on a certain month your services are automatically cancelled until you pay. Right now they are telling me I am owing R4000 and some change, when I ask how they say because it’s a monthly subscription that doesn’t stop even when you are not using their services. A client must call in and cancel their service when they are not going to be using their service on that particular month. How time consuming is that exercise? I have been asking each one of their consultants who called me that how come nobody told me this when I signed up with Rain and one of them responded saying sometimes they hold out some information to the clients. Rain is ******ing money from people. How can such information be held against the customer? We have important monthly payments we do like home/car insurance, if you don’t pay them on that month you are simply not covered and that’s it. No billing increase. And then you tell me something as unimportant as WiFi increases and enlist your name under credit bureau? Madness! That lady who said they withhold some information actually told me everything about Rain. ************s and ****mers. I need this issue sorted out or I am writing to the ombudsman next and these call center consultants must stop calling me everyday like I ran away with their money.