Be careful of RAIN Internet service providers. They are still charging me for a subscription I canceled 3 times

I have asked for my subscription to be canceled on 3different occasions because it wasn’t work well in my area. Each time I was told cancellation will be put through & that someone will be sent to collect the router. No one has come to collect it. It seems my subscription is still not canceled. I’m still being charged for something I clearly stated I don’t want any longer. I have not used that router in a month and a half yet yesterday I was charged for it. Why am I being charged for something that is clearly due to their incompetence? If the RAIN employees did not put cancellation through why is the company still charging me? Isn’t that on them for not putting those details on their system? There’s severals gals that were made that they can easily go back to listen to because calls are recorded. Why are you refusing to put my cancellation through?!