Battling to get my 5G internet working as a new client with RAIN

To whom it may concern,

I write today with great disappointment as I am a new customer to Rain and have on the 6th of February gotten confirmation that my sim card was successfully activated and to my surprise when I switched on the router there was no internet connection. I have since been calling in to find out what the problem is and trying to get this resolved and I get so many different answers. There was even a technician sent out on the 13th Feb and I was given a new sim card and told that the problem is the sim card and that they will contact me as soon as the sim is activated. I then waited and to my surprise a family member receives the exact same router and sim that is in the same area in walking distance from me and they are up and running the following day without any issues. I called in a few times in the week and keep getting told to check my e mail and that I will be contacted back but this does not happen. This is not right as the 1st of the new month is approaching and chances are I will be debited for the new month but my data usage for this month is on 0. All I want is for this to be resolved and surely as a new client having to battle like this really makes me question the choice I made going with Rain as my internet service provider. I took this as myself and another family member are working from home and need this matter resolved ASAP as I really feel as though I have been patient enough so I don’t know what more to do but report this on the following platform.

Regards,

Rashid