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SVDW
Stephan Van Der Westhuizen

1 reviews | Active since Feb 2018

18 Jun 2023, 10:14

Battling to cancel Rain Subscription

I am trying to cancel my rain subscription for the past 3 months . If you eventually do get hold of someone to talk to, they tell you some BS story of they cannot find your account number. Yet they still keep in debiting my bank account every month. So now I am paying two servi e providers monthly because Rain is to useless ro assist clients

0
Replies (8)
Rain
Rain's reply18 Jun 2023, 10:20
Official
Hi Stephen,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain 
SVDW
Stephan Van Der Westhuizen's update22 Jun 2023, 12:44
Reviewer Update
Good Day

I need confirmation that the subscription is cancelled please .
SVDW
Stephan Van Der Westhuizen's update27 Jun 2023, 15:24
Reviewer Update
Proof of payment for what??? Why is it so difficult to cancel my subscription??
SVDW
Stephan Van Der Westhuizen's update28 Jun 2023, 14:45
Reviewer Update
Again, proof of payment of what? you debit my account monthly, why should I provide a proof of payment. Stop beating around the bush and cancel my subscription immediately!!! I do not use your router, I do not need your router, and I am tired of paying Rain R999 per month for something I do not use. I will report this to the ombudsman as well. I cannot struggle more than 3 months to cancel this subscription - it is ridiculous.
SVDW
Stephan Van Der Westhuizen's update29 Jun 2023, 14:20
Reviewer Update
The service on your rain account has been canceled already on 2021-09-30. Please send us the details of the account you need to cancel .Rain Staff must wake up and start doing their jobs! I will not complain you are deducting R999 every month if it was not true. So if your systems shows my account is cancelled why are you deducting the money every month and with how many customers are you doing this exact same thing ?
SVDW
Stephan Van Der Westhuizen's update30 Jun 2023, 08:28
Reviewer Update
***

***
SVDW
Stephan Van Der Westhuizen's update03 Jul 2023, 07:18
Reviewer Update
You keep on telling me the servive has been cancelled since 2021 but keep on debiting my FNB account. My account was debited with R999 On 1 July 2023. Why is Rain *****ing from clients?
SVDW
Stephan Van Der Westhuizen's update04 Jul 2023, 11:47
Reviewer Update
Please send me a email address and I would gladly send the proof of payment