Bas service

I have been a customer for rain and it been frustrating when you have logged an upgrade and 2 weeks later no one has effected my request. Twice I have called the call centre - the person escalated the query to Logistics and a week later nothing was done. Called again today another consultant told me the call wasnt escalated properly. What annoys me is that no one from rain has curtsey to call me and ask me if my request has been attended to. Who do I pay...RAM or Rain...

I am considering discontinuing my services