Banking details obtained from Rain and utilised *****ulently

Im writing to report an incident of my banking details that have been *****ulently obtained from my Rain account and have been used to siphon money from my bank account.

I received a phone call from a Rain agent on Thursday, 16 May 2024 advising that payment had not gone through in respect of my Rain account. I then advised the agent that my banking details have changed and she then advised that I go into my Rain profile to update the details and she further explained the actions to follow thereafter.

The deduction of R595 in respect of my Rain package did go off my bank account soon after I had updated my banking details on the online profile.

I now wish to report that subsequently, my banking details have been *****ulently exposed by a Rain official having seen such details on my Rain account and have been used to take an amount of R3 660.51 from my FNB account. The incident occurred on Sunday, 19 May 2024 at 19:16.

The only service provider who's had access to these new banking details is Rain. Hence I am certain that I have become a victim of ***** due to my banking information being exposed by a Rain official.