Banking details and payments

We have been with Rain on two packages for about 3 years. Our credit card details were supp**** for payment. The credit card expired in December, and we were never informed by Rain that there was an outstanding balance on the accounts. Now we wish to pay the outstanding balance, but refuse to use their online portal to login to our banking account or supply our banking details. We want to pay by EFT into Rain's banking account, like other service providers. Rain support staff tell us they dont have a banking account or a facility for us to pay a direct deposit. We will be cancelling our contracts. No business can operate without a banking account, all we want are the details so we can pay our account in a way WE CHOOSE to pay. Rain is the service provider, but where's the service?????