BadService

Please see my aunts request below. This has been an ongoing issue for 2 months already. This is very simple request.... Rain needs to make CCD couriers aware that I Itumeleng Mohube will collect my aunt's Sim card on her behalf. This is a replacement Sim card. It's already Rica'd.

See below... Otherwise we'll have to move to another service provider

I have repeatedly told you that I am out of South Africa till end of August. One of your consultants advised me to sent a scanned copy of my ID and an authorization letter to my nephew that is looking after my home whilst I am away, which I did. His name is Patrick Itumeleng Mohube, ID no -***. Now, all a sudden you are saying you do not do 3rd party delivery. How can I collect my replacement sim card when I am not in South Africa? You say it is for RICA purposes. How do you RICA an already Rica'd sim card? THIS IS A REPLACEMENT CARD NOT AN UNRICAR'D SIM CARD: Yet, you expect me to continue paying for services not rendered.

2ndly, I cancelled my 4G sim contract in June after I left South Africa, yet my contract was not cancelled. The cancellation was sent to the escalation team but they did not cancel the contract. I refuse to pay for something I do not want. The incompetence in your company is beyond belief. Put your house in order. Ms Thokozile Rankoe ***....call ***....whatsapp/call