baddest service ever experienced

this company always knows how to make a person feel stupid,i don't know how many times i need to explain one thing over and over again ,i waited for 10 day for my refund also to get an email from amanda karabo hlushani telling me about bill being post paid ,which i don't understand were do i fit in there,i was given data prior which paid for on the 03/02/21 an amount of R234 i think and from the same day i never touched that sim ,which the next thing i got is another DO sms on 03th or 04th of this month,my question is what am i paying for because i didnt use anything,i am arrears with my car insurance because of your useless service ,i hope people see how you all **** people ,as from now am going to change my card which will cost me more money because dont want to hear from you all again,it was a curse to know this company,close family will never use this never i will make sure of it ,