Bad/ Zero after sales service, No Connection

Very unhappy with service received. Have been a customer for 3 years and decided to upgrade to Rain101. All was arranged telephonically to pick up at Queenswood on Saturday 22 June 2024. Was told it would be active after 2 hrs. At the shop Rica was done and payment was also made electronically before collection. I did receive the device. Proof of payment was also received. Was told by agent at shop that it would be active in an hour's time. Hours passed and we contacted the call centre, just to be told that it takes 24 hours to activate. I was not happy with the response and asked to speak to a manager. Was promised a call back, until now I did not receive a call. Called again today 23 June and was now told that it takes 24 hours to Rica. According to the website it only takes 2hrs. I am still not connected almost 24 hrs later, not being able to do my business and losing money. Rain is very fast and efficient with sales and collecting money, but after that it is a no go for the customer. As telephonically discussed with agent from my last call with reference number: ***0, I will cancel my subscription with Rain and collection for the device should be arranged IF service is not active by 12h00 today 23 June 2024. Up to now the status on my Rain app still reflects "pending collection". Please see this as a matter of urgency.