Bad support services

My rain unit stopped working 10-03-2023 I have tried numerus times to get them to call me to arrange a replacement, I was promised a replacement by 22-03-2023 it's 27-03-2023 I am still waiting for the replacement, the support team is full of promises but no result's on the promise's. #*** 10-03-2023 app #*** 13-03-2023 app #*** 14-03-2023 online #*** 14-03-2023 online #*** 15-03-2023 app #*** 22-30-2023 online #*** 22-03-2023 app #*** 23-03-2024 online #*** 23-03-2023 online #*** 27-03-2023 online