Bad support services

I ordered Sim card from rain via Mr Delivery and I created a profile on the website to activate the Sim card that's where my mistake was as the Sim card is actually for my mother so the profile was under my ID number so we had a problem with activating the Sim card as it requires the information to Rica and the profile to match. The problem I'm having is for support to assist me in correcting my mistake I am in conversation with a gentleman named Thato Ramere who is a support consultant at rain I started speaking to him on the 23/07/2020 and today is the 03/08/2020 and my query hasn't been resolved he asked for the ID we want to use and we provided it to him but we still havent received any feedback the ID number on the profile is still the one I created which is my one not my mother's which is the one I submitted for it to be changed and bare in mind rain debit the money before you have to Rica the Sim card so this is all happening and we have long paid for the services we are not able to use. So my first impression of rain is that they don't have adequate support to assist us when we make a mistake on the profile they do engage but don't solve anything. My ref number: ***