BAD SUPPORT SERVICE

This is my second review with this network how can a person give u good ratings when your support team havent got a clue what they doing, it's starting to cost me time and money to keep phoning u ppl with regards to bad connection. First of all let's start with customer service I phoned in the first time they told me my tower near was down and they would reconnect to another tower but I would have to wait 15 minutes so I did that afterwards i I reconnected my modem and guess WHAT still bad connection the lady didn't bother phoning me back to check if my connection was working that's is bad CLIENT service So I called u again this time someone told no the tower close to me is working they will reconnect me to that tower But guess again I still have NO INTERNET. I AM EXTREMELY DISGUSTED IN YOUR SUPPORT SERVICE.Last month after I upgraded to 5g I have had endless problems your product I was down for 11 days 12 including today. Yet i still paid my subscription on time and full price.