Bad Signal

Hi

Hope all is well

1st I would like to thank you for giving us your services. I joined you guys last year on 4g, then I upgraded to 5g. Since the inception of 5g in Polokwane, I have realized that It seems we don't care about your customers. I have been experiencing some issues with signal/towers being down for almost 2-3days a month. I have been contacting the customer care line to report an issue and again I have to call for feedback. When I received my 5g for almost 2weeks my router was not working. I had to figure out that I need to use a 5g SA network, not the default one. No1 sends some apology, to me it feels like we don't care.

For the past two days my network tower has been down, I have been calling for feedback to ask if the tower is back. Even currently no1 seems to care about this tower that is affecting me as a customer. The name of the tower is Capricorn Tower in Polokwane. The 1st tower that rain started with it.

I hope that we start valuing others.

Thanks Tembela Cobo ***