BAD Services I DONT RECOMEND

Can someone tell me it takes how long to reinstate the services back online after Rain. For past 4 days without Internet, Am paying for 5 G however it shows 4G and they changed and now its not connecting....Showing 5G Even the trustworthy agents Jeane ...shemmm they are ****s keeps on saying will call you back......I DONT RECOMMEND RAIN WIFI.....DO GO SERVICE WITHIN VERY BAD....ONLY SALES CAUS ETHEY WANT YOUR MONEY...AND THEIR BILLING DEPT NOT UPDATING CAUSE I'VE PAID BUT STILL WANT TO DEBIT AGAIN