CM
Cyril M
1 reviews | Active since Jul 2025
20 Feb 2026, 20:49
Bad services and lack of customer services
I have lost my phone with sim card which was issued to me by Rain on the so-called packged that you pay R850 and get 2 sim cards for free. The sim cards have each 2gig, 60 minutes airtime and 100 smss each. I am struggling with the employees of rain including their online services to block the sim card. They provide me with supporting tickets and promise that it will be escalated for urgent attention. The number is ***. When I call this number its active as somebody unknown to me is answering it. This struggle is now going on for two days and the minutes and data is being used by this unknown person. I also requested Rain to provide me with call records from the very same sim card. Their response is that they are not allowed to do that because they dont want to violate the persons privacy and its for security sake. My question is simple: WHOSE PRIVACY WILL THEY VIOLATE AND WHOSE SECURITY WILL THEY BREACHED? Am I, the requestor, not the holder/owner of the sim card?
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
21 Feb 2026, 08:27Hi Cyril
Thank you for bringing this to our attention.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Feb 2026, 08:27
Official
Hi Cyril
Thank you for bringing this to our attention.
We're going to get on this asap.
Thank you.
rain.
CM
Cyril M's updateReviewer Update
21 Feb 2026, 09:15I am very annoyed with Rain. I received a call from one of the alleged line supervisors who told me that the sim in question can only be blocked once you received the new sim, which will take 3-5 days. With in that period of waiting for the new sim card the unauthorized use of your sim card will continue. Rain claims that they hold customer's privacy and security in high regard but in my case they are compromising my privacy and security by allowing an unauthorized person to have access to my sim card.
They also told me that they cant provide me with a detail call records of calls made and received from the said sim card in question because of "PRIVACY AND SECURITY". They have already allow a non customer to have access to my privacy and security by not blocking the sim card as requested and instructed by me, the customer
Their services is very bad and have a don't care attitude towards the customers privacy and security.
They also told me that they cant provide me with a detail call records of calls made and received from the said sim card in question because of "PRIVACY AND SECURITY". They have already allow a non customer to have access to my privacy and security by not blocking the sim card as requested and instructed by me, the customer
Their services is very bad and have a don't care attitude towards the customers privacy and security.
CM
Cyril M's update21 Feb 2026, 09:15
Reviewer Update
I am very annoyed with Rain. I received a call from one of the alleged line supervisors who told me that the sim in question can only be blocked once you received the new sim, which will take 3-5 days. With in that period of waiting for the new sim card the unauthorized use of your sim card will continue. Rain claims that they hold customer's privacy and security in high regard but in my case they are compromising my privacy and security by allowing an unauthorized person to have access to my sim card.
They also told me that they cant provide me with a detail call records of calls made and received from the said sim card in question because of "PRIVACY AND SECURITY". They have already allow a non customer to have access to my privacy and security by not blocking the sim card as requested and instructed by me, the customer
Their services is very bad and have a don't care attitude towards the customers privacy and security.
They also told me that they cant provide me with a detail call records of calls made and received from the said sim card in question because of "PRIVACY AND SECURITY". They have already allow a non customer to have access to my privacy and security by not blocking the sim card as requested and instructed by me, the customer
Their services is very bad and have a don't care attitude towards the customers privacy and security.
CM
Cyril M's updateReviewer Update
21 Feb 2026, 09:22What further upset me about Rain is that I am paying R849 and only get 2 mobile sim cards whereas other people that is paying R825 gets 5 mobile sim cards. This is clearly ************** against me that is their customer for more the five years.
CM
Cyril M's update21 Feb 2026, 09:22
Reviewer Update
What further upset me about Rain is that I am paying R849 and only get 2 mobile sim cards whereas other people that is paying R825 gets 5 mobile sim cards. This is clearly ************** against me that is their customer for more the five years.
CM
Cyril M's updateReviewer Update
21 Feb 2026, 13:05This is what I have received from Rain today, 21/02/2026:
"Cyril, I see that your SIM with number *** (under the name Shaun Ma) is currently active on your rainOne Home plan. I understand your frustration about the unauthorized use and privacy concerns.
I will escalate this issue immediately to our support team for urgent investigation and to ensure your SIM is blocked and secured. Could you please confirm your preferred contact number and email so I can include them in the escalation? "
My request since Thursday fell on death ears. I spoke to Jullie just now and when I request to speak to her manager was told she cannot provide me with their details. I never requested her manager's details just requested to speak directly to them as Jullie will not be in a position to help me.
"Cyril, I see that your SIM with number *** (under the name Shaun Ma) is currently active on your rainOne Home plan. I understand your frustration about the unauthorized use and privacy concerns.
I will escalate this issue immediately to our support team for urgent investigation and to ensure your SIM is blocked and secured. Could you please confirm your preferred contact number and email so I can include them in the escalation? "
My request since Thursday fell on death ears. I spoke to Jullie just now and when I request to speak to her manager was told she cannot provide me with their details. I never requested her manager's details just requested to speak directly to them as Jullie will not be in a position to help me.
CM
Cyril M's update21 Feb 2026, 13:05
Reviewer Update
This is what I have received from Rain today, 21/02/2026:
"Cyril, I see that your SIM with number *** (under the name Shaun Ma) is currently active on your rainOne Home plan. I understand your frustration about the unauthorized use and privacy concerns.
I will escalate this issue immediately to our support team for urgent investigation and to ensure your SIM is blocked and secured. Could you please confirm your preferred contact number and email so I can include them in the escalation? "
My request since Thursday fell on death ears. I spoke to Jullie just now and when I request to speak to her manager was told she cannot provide me with their details. I never requested her manager's details just requested to speak directly to them as Jullie will not be in a position to help me.
"Cyril, I see that your SIM with number *** (under the name Shaun Ma) is currently active on your rainOne Home plan. I understand your frustration about the unauthorized use and privacy concerns.
I will escalate this issue immediately to our support team for urgent investigation and to ensure your SIM is blocked and secured. Could you please confirm your preferred contact number and email so I can include them in the escalation? "
My request since Thursday fell on death ears. I spoke to Jullie just now and when I request to speak to her manager was told she cannot provide me with their details. I never requested her manager's details just requested to speak directly to them as Jullie will not be in a position to help me.
CM
Cyril M's updateReviewer Update
24 Feb 2026, 06:44Rain is a bunched of bull****ters. Their managers phoned me but was unable to resolve my issues as outline above. They provide me with ticket numbers #***0 & #***6 without return to you and advising you what their "alleged investigation" revealed.
CM
Cyril M's update24 Feb 2026, 06:44
Reviewer Update
Rain is a bunched of bull****ters. Their managers phoned me but was unable to resolve my issues as outline above. They provide me with ticket numbers #***0 & #***6 without return to you and advising you what their "alleged investigation" revealed.
CM
Cyril M's updateReviewer Update
24 Feb 2026, 11:50Rain's customer services is one of the worse services that you can get. When i query my services wherein i pointed out that I am paying as apposed to customers that is paying R825 and receiving up to 60Mbps and 5 Free sim cards? they had today being 24 February 2026 change their adds wherein you now pay R 849 which include 30Mbps speed and 2 sim cards. To get up to 60 Mbps with 2 sim cards you need to pay R1025, which was never the case. When I spoke to Mary one of the managers she refused to admit that the add has changed after I raise my concern nor confirming that I will stay on the package that I am on currently or not. Why when people raise concerns you get bul**** by financially big corporations.
CM
Cyril M's update24 Feb 2026, 11:50
Reviewer Update
Rain's customer services is one of the worse services that you can get. When i query my services wherein i pointed out that I am paying as apposed to customers that is paying R825 and receiving up to 60Mbps and 5 Free sim cards? they had today being 24 February 2026 change their adds wherein you now pay R 849 which include 30Mbps speed and 2 sim cards. To get up to 60 Mbps with 2 sim cards you need to pay R1025, which was never the case. When I spoke to Mary one of the managers she refused to admit that the add has changed after I raise my concern nor confirming that I will stay on the package that I am on currently or not. Why when people raise concerns you get bul**** by financially big corporations.
CM
Cyril M's updateReviewer Update
25 Feb 2026, 16:06I have cancelled my account with rain cause I cant pay for bad services and unprofessional people that have no idea of customer services
CM
Cyril M's update25 Feb 2026, 16:06
Reviewer Update
I have cancelled my account with rain cause I cant pay for bad services and unprofessional people that have no idea of customer services
CM
Cyril M's updateReviewer Update
26 Feb 2026, 22:39The new sim card is not the issue. I am a customer of Rain for quite sometime and received one of the worst services. My privacy was violated and my security was breached due to the inability of Rain to prohibit such violations. They were prepared to protect the privacy of a ******** then their own customer. I can't be a customer of a company that don't take their customers privacy and security seriously.
CM
Cyril M's update26 Feb 2026, 22:39
Reviewer Update
The new sim card is not the issue. I am a customer of Rain for quite sometime and received one of the worst services. My privacy was violated and my security was breached due to the inability of Rain to prohibit such violations. They were prepared to protect the privacy of a ******** then their own customer. I can't be a customer of a company that don't take their customers privacy and security seriously.
CM
Cyril M's updateReviewer Update
27 Feb 2026, 14:40Your gesture is unacceptable and it does not undo what has been done to me. As to your refence to the regulation and privacy requirement is unfortunately not the correct interpretation. My privacy was violated and my security was compromised by you not following instructions and request of your customers. What you are saying is that unauthorized people can make use of your customers sim card and no action will be taken by you. I am in the process of taking legal action against your company.
CM
Cyril M's update27 Feb 2026, 14:40
Reviewer Update
Your gesture is unacceptable and it does not undo what has been done to me. As to your refence to the regulation and privacy requirement is unfortunately not the correct interpretation. My privacy was violated and my security was compromised by you not following instructions and request of your customers. What you are saying is that unauthorized people can make use of your customers sim card and no action will be taken by you. I am in the process of taking legal action against your company.