Bad services

This people their call center is very rude. My first attempt to try their service was the worst thing ever, the lady was so rude ended up hanging up my call. I ordered their Sim online and paid. When RAM had to deliver they said they couldn't leave the parcel with my mom hence the address is not the one on the waybill and the ID . We phoned RAM and request the address and names to be changed. Which they promised they have changed and the parcel was going to be delivered the following day.

However they didn't, when i called at first was told the parcel was delivered, the next no the address has been changed but they couldn't tell me why it was not delivered today.

Then I decided to call Rain, where i was just told the matter has bee escalated to logistics , which is the same thing they told me yesterday.

When i asked for refund was told it will take 7-10 working days.