Bad services

Very bad start to a relationship with RAIN. Had my 5G router and SIM card delivered more than 24 hours ago. Yet the SIM card has not been activated. I sent emails and got a response this morning asking for the short code, which was sent, but 6 hours later the SIM card was still not active. I called the call center and spoke to a lady who promised the SIM card will be active in a few minutes as she was going to do a forced activation on system and told me she will call me back and confirm that the sim was activated. Yet 3 hours later the SIM card is still not active.

Rain is not serious about keeping their customers. Especially a business like theirs that should be customer focused as that is their revenue stream.