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Claudia B

1 reviews | Active since Feb 2023

06 Apr 2025, 17:43

Bad service wouldn't recommend rain to my worse nightmare

I can't even give one star for the poor service I have from rain. And it's not only me It's the whole area of Magalies moot AH Been 9 days without rain WiFi coverage Complaint numerous times and requested feedback with no such thing. I reported this not only now but a few times with no one to help can take my money but can't provide a service. I pay R625 a month with no service. How is this okay with you for *****ing people's money. I called. Emailed. Logged complaints with tickets not being taken. Who is gonna sort this out

0
Replies (9)
Rain
Rain's reply06 Apr 2025, 18:08
Official
Hi Claudia,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.

Thank you.
rain.
CB
Claudia B's update06 Apr 2025, 21:58
Reviewer Update
For 9 days?
I call bull

Who is going to believe this?
Come on man
Who is going to give people their money back
CB
Claudia B's update07 Apr 2025, 21:49
Reviewer Update
Still no internet
I want my money back and cancelled

I am not happy

This really can't be 10 days with no signal and when it does work it's 2 min in an hour

This is really the worst service from any company in SA
I thought the ANC government was bad but next to you they are phenomenal
CB
Claudia B's update09 Apr 2025, 21:10
Reviewer Update
0mps downloading speed
After I have done everything that you said

I need someone to come and fix this

Cause really I can't pay for nothing


CB
Claudia B's update11 Apr 2025, 09:45
Reviewer Update
Till now still no signal and no one can give me answer
But I bet come the 1st you will deduct money

Please
Try
I am make a *****ulent case open based on your terms and conditions that your company has
CB
Claudia B's update11 Apr 2025, 21:30
Reviewer Update
Send someone out please as this is not fun anymore 14days
CB
Claudia B's update12 Apr 2025, 22:28
Reviewer Update
On my device it says no connection

Rebooted etc

Still nothing
Just no connection
And again not only us

My renters also has the same problem
CB
Claudia B's update14 Apr 2025, 08:40
Reviewer Update
This is all bull****
As I spoke to a consultant from Rain they don't see any problems how the **** is it taking 17days to sort out a problem
CB
Claudia B's update15 Apr 2025, 20:59
Reviewer Update
Bull****

0mbps download speed still
Got a ****py call telling me we use 9gig today

How the hell does that happen if I can't connect to the WiFi

Surely you took the whole April fools a bit too far