Bad Service With Unauthorized Debits

Rain doesnt wanna refund my monthly debit back after I cancelled the month to month subscription.

I cancelled my subscription during February yet I was still billed in April and when i requested for my refund, i was told that they need to pick up their router before it can be processed.

3-4 weeks later I'm still not yet refunded even after they picked their router, when i call customer support they say they owe me anything anymore because they've already picked up their router and no one is will to put me through to billing every time I call. I lost spoke to some billing lady and she said they will only refund me once the router has been picked up but now they are saying they don't owe me anything.

Unfortunately you can even reverse the debit as it's not a authorized debit order.