Bad Service with Rain Internet Service

I am online with Rain.co.za right now and I must say they have been placing me on hold now for 8 minutes just to check the account. I called in multiple times since 1 October and the customer care service team seems to be confused about what needs to be done. We pay Rain via bank transfer every month - with a reference number to our internet account attached to the payment but they manage to misplace or misa allocate the money.

Our Internet is now off for 8 days and we will still be expected to pay for the service. We have no money outstanding according to the website manager, yet one of the technicians said we are a month behind as they didn't receive the payment for August. I sent all the proof of payments as far back as May 2023 - but that email according to my mail tracker has still not been opened. I am going to post everything on Hellopeter's Facebook page as the agents either keep me 19 minutes on hold or drop the call trying to sort this out.

I am really frustrated with Rain's commitment to service.