RM
Reneilwe M
1 reviews | Active since Jul 2023
20 Jul 2023, 17:32
BAD SERVICE WITH RAIN COMPANY
Hello Peter
am very disappoint with Rain as i was told that i have arrears of R1325 how it was accumulated I really do not understand as we are told they do not have contract with anybody even on their TV adverts they are mentioning that they don't have contracts you pay for what you have use and I have stopped paying for this service since April all of a sudden am getting calls to say am owing them. Please assist me to resolve this matter as I do not have a contract with them and I do not owe them.
Regards Reneilwe Mampuru ***
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
20 Jul 2023, 17:50Hi Reneilwe,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply20 Jul 2023, 17:50
Official
Hi Reneilwe,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RM
Reneilwe M's updateReviewer Update
20 Jul 2023, 19:50Still I was paying first and the service after hence I was able to stop paying for the unwanted service as the Rain network was extremely poor to connect, so how come am now owing R397.84 whereas I was told of R1325 where does this come from? Transparency is needed in this regard. Please disable the active sim card you are taking about which was not communicated to me before.
RM
Reneilwe M's update20 Jul 2023, 19:50
Reviewer Update
Still I was paying first and the service after hence I was able to stop paying for the unwanted service as the Rain network was extremely poor to connect, so how come am now owing R397.84 whereas I was told of R1325 where does this come from? Transparency is needed in this regard. Please disable the active sim card you are taking about which was not communicated to me before.
RM
Reneilwe M's updateReviewer Update
20 Jul 2023, 20:56How come you amounts are fluctuating not stable according to the below amounts
March-78.26
April- 31.95
May- 46.8
June-240.83
Regards
rain.
March-78.26
April- 31.95
May- 46.8
June-240.83
Regards
rain.
RM
Reneilwe M's update20 Jul 2023, 20:56
Reviewer Update
How come you amounts are fluctuating not stable according to the below amounts
March-78.26
April- 31.95
May- 46.8
June-240.83
Regards
rain.
March-78.26
April- 31.95
May- 46.8
June-240.83
Regards
rain.
RM
Reneilwe M's updateReviewer Update
21 Jul 2023, 11:25Good day
The most unfortunate part of this is that you are responding privately which is not fair and transparent am still saying i do not have a contract with Rain how come am I billed on the service am not paying for
the caller mentioned that whether i put this matter on Hello Peter or any platforms at the end of the day i will be reliable for this debt even if I don't have a contract with them. Now it sounds like a contract which am force to do as it was stated somewhere
The most unfortunate part of this is that you are responding privately which is not fair and transparent am still saying i do not have a contract with Rain how come am I billed on the service am not paying for
the caller mentioned that whether i put this matter on Hello Peter or any platforms at the end of the day i will be reliable for this debt even if I don't have a contract with them. Now it sounds like a contract which am force to do as it was stated somewhere
RM
Reneilwe M's update21 Jul 2023, 11:25
Reviewer Update
Good day
The most unfortunate part of this is that you are responding privately which is not fair and transparent am still saying i do not have a contract with Rain how come am I billed on the service am not paying for
the caller mentioned that whether i put this matter on Hello Peter or any platforms at the end of the day i will be reliable for this debt even if I don't have a contract with them. Now it sounds like a contract which am force to do as it was stated somewhere
The most unfortunate part of this is that you are responding privately which is not fair and transparent am still saying i do not have a contract with Rain how come am I billed on the service am not paying for
the caller mentioned that whether i put this matter on Hello Peter or any platforms at the end of the day i will be reliable for this debt even if I don't have a contract with them. Now it sounds like a contract which am force to do as it was stated somewhere