Hellopeter
Share Your Experience
LG
Linda G

1 reviews | Active since Nov 2025

02 Jun 2026, 15:44

Bad service when cancelling my rain

Cancellation of my rain after many years. Debited me again and stating its back paid. Since when. I cancelled my rain on the 9th of may due to my father passing away. They stated i still needed to pay for may which i did. They arranged to collect the router june to finalise the cancellation. But now debited me for june aswell and collected the router 2nd june 2026. When asking for my refund for june they are adimit my billing was for may. The consultant in may assured they would not debit me again. I am really unhappy with just giving extra money away to them after so many years with them. When receiving my router i paid to activate so how can billing be in the rears. Really dissatisfeid with this. Will never support or refer anyone to use them.

0
Replies (3)
Rain
Rain's reply02 Jun 2026, 15:48
Official
Hi Linda,
 
 Thank you for bringing your complaint to our attention.
 We're sorry your billing experience hasn't been as smooth as expected.

We will be in touch to further assist.
 
 Regards,

rain. 
LG
Linda G's update02 Jun 2026, 16:08
Reviewer Update
How can it be postpaid basis. When taking rain i paid the monthly to activate. So what was that charge for. And why did the consultant when i cancelled may not state that and ensured me that there would be no more billing. Even not using it in may i paid that amount to have it cancelled as my father who used it passed away. She still called back to see if i could not perhaps get another family member to take it over but did not want to so she cancelled it for me. Details were not explained on the cancellation and the postpaid part does not make sense as i was aware the payment had to be done and then services received.
LG
Linda G's update02 Jun 2026, 16:24
Reviewer Update
I would please like the recording of when i took my contract with you think its 6 years ago. Also a copy of the terms and conditions i signed to say pre billing as i paid to activate the service. I called now and the agent on a new router states clearly you pay upfront for the service.