CJvV
Cindy Jansen van Vuuren
1 reviews | Active since Dec 2012
11 Jan 2022, 10:48
BAD SERVICE _ STEELING YOUR MONEY
Please note that you have canceled my Rain contract after battling a month for cancellation Still the unit has not been collected after 2 or 3 calls and no collection has been done An amount was deducted from my account and you need to refund this ASAP as you owe me money and I do not owe Rain any money as I pay in advance,
I want this resolved before close of business today
Helpful (0)
Replies (4)0
Replies (4)CJvV
Cindy Jansen van Vuuren's updateReviewer Update
11 Jan 2022, 15:20Good day thank you for the collection,
I disagree as you pay in advance and the deduction was already done in the beginning of December for the month used in December, Therefore you owe me money back Why was there a deduction again then end of December for usage as I last used the router around the 8th of December (Full payment was done beginning of the month for a full months service )
Services is paid in advance so you cannot tell me that you had to deduct end of December for a Service
I disagree as you pay in advance and the deduction was already done in the beginning of December for the month used in December, Therefore you owe me money back Why was there a deduction again then end of December for usage as I last used the router around the 8th of December (Full payment was done beginning of the month for a full months service )
Services is paid in advance so you cannot tell me that you had to deduct end of December for a Service
CJvV
Cindy Jansen van Vuuren's update11 Jan 2022, 15:20
Reviewer Update
Good day thank you for the collection,
I disagree as you pay in advance and the deduction was already done in the beginning of December for the month used in December, Therefore you owe me money back Why was there a deduction again then end of December for usage as I last used the router around the 8th of December (Full payment was done beginning of the month for a full months service )
Services is paid in advance so you cannot tell me that you had to deduct end of December for a Service
I disagree as you pay in advance and the deduction was already done in the beginning of December for the month used in December, Therefore you owe me money back Why was there a deduction again then end of December for usage as I last used the router around the 8th of December (Full payment was done beginning of the month for a full months service )
Services is paid in advance so you cannot tell me that you had to deduct end of December for a Service
CJvV
Cindy Jansen van Vuuren's updateReviewer Update
11 Jan 2022, 16:58Thank you for the feedback
I disagree that you only deducted R 58.33 from my account in March (unfortunately my bank do not allow me to go back further than June 2021, can you please send me a full statement of my account *** or ***
I know that I have been credited for a full amount of R 699 from the start of the 5G service
If I had a Credit of R 1006.93 and not R 58.33 as stated above. You still owe me a refund
It is simple
The 4G was solved as I cancelled (no issues) as the cancellation of this only went through at month end
The 5G
R699 - every month that has been paid
You deducted a amount of R 315.68 on 5 January 2022 for services which I do not agree with as I had already paid R699 end November for the service of December but the cancellation was done in the middle of the month Therefore you should take the R699 that was paid, deduct the R315.68 that you said I used and pay me the diffirence of R 383.32 as did not use the unit for till the end of December or make use of your service
I disagree that you only deducted R 58.33 from my account in March (unfortunately my bank do not allow me to go back further than June 2021, can you please send me a full statement of my account *** or ***
I know that I have been credited for a full amount of R 699 from the start of the 5G service
If I had a Credit of R 1006.93 and not R 58.33 as stated above. You still owe me a refund
It is simple
The 4G was solved as I cancelled (no issues) as the cancellation of this only went through at month end
The 5G
R699 - every month that has been paid
You deducted a amount of R 315.68 on 5 January 2022 for services which I do not agree with as I had already paid R699 end November for the service of December but the cancellation was done in the middle of the month Therefore you should take the R699 that was paid, deduct the R315.68 that you said I used and pay me the diffirence of R 383.32 as did not use the unit for till the end of December or make use of your service
CJvV
Cindy Jansen van Vuuren's update11 Jan 2022, 16:58
Reviewer Update
Thank you for the feedback
I disagree that you only deducted R 58.33 from my account in March (unfortunately my bank do not allow me to go back further than June 2021, can you please send me a full statement of my account *** or ***
I know that I have been credited for a full amount of R 699 from the start of the 5G service
If I had a Credit of R 1006.93 and not R 58.33 as stated above. You still owe me a refund
It is simple
The 4G was solved as I cancelled (no issues) as the cancellation of this only went through at month end
The 5G
R699 - every month that has been paid
You deducted a amount of R 315.68 on 5 January 2022 for services which I do not agree with as I had already paid R699 end November for the service of December but the cancellation was done in the middle of the month Therefore you should take the R699 that was paid, deduct the R315.68 that you said I used and pay me the diffirence of R 383.32 as did not use the unit for till the end of December or make use of your service
I disagree that you only deducted R 58.33 from my account in March (unfortunately my bank do not allow me to go back further than June 2021, can you please send me a full statement of my account *** or ***
I know that I have been credited for a full amount of R 699 from the start of the 5G service
If I had a Credit of R 1006.93 and not R 58.33 as stated above. You still owe me a refund
It is simple
The 4G was solved as I cancelled (no issues) as the cancellation of this only went through at month end
The 5G
R699 - every month that has been paid
You deducted a amount of R 315.68 on 5 January 2022 for services which I do not agree with as I had already paid R699 end November for the service of December but the cancellation was done in the middle of the month Therefore you should take the R699 that was paid, deduct the R315.68 that you said I used and pay me the diffirence of R 383.32 as did not use the unit for till the end of December or make use of your service
CJvV
Cindy Jansen van Vuuren's updateReviewer Update
12 Jan 2022, 11:16Your system only generates invoices and do not show the invoice
I have tried numerous times. Please send me a full statement as requested or a full recon on my account
image.png 43.9 KB
I have tried numerous times. Please send me a full statement as requested or a full recon on my account
image.png 43.9 KB
CJvV
Cindy Jansen van Vuuren's update12 Jan 2022, 11:16
Reviewer Update
Your system only generates invoices and do not show the invoice
I have tried numerous times. Please send me a full statement as requested or a full recon on my account
image.png 43.9 KB
I have tried numerous times. Please send me a full statement as requested or a full recon on my account
image.png 43.9 KB
CJvV
Cindy Jansen van Vuuren's updateReviewer Update
12 Jan 2022, 11:21I managed to open March 2021 invoice, you deducted the amount of R 509 from my account and the full R699 I understand that but then you still need to refund me as I mentioned prior customers pay in advance and not backwards for services rendered, the full amount of R 6 was paid end November 2021 for the Service of December 2021 and only a part of December was used, Then you deducted R315.68 from my account end of December that should have not been deducted as I already paid for Decembers service on the end of November
CJvV
Cindy Jansen van Vuuren's update12 Jan 2022, 11:21
Reviewer Update
I managed to open March 2021 invoice, you deducted the amount of R 509 from my account and the full R699 I understand that but then you still need to refund me as I mentioned prior customers pay in advance and not backwards for services rendered, the full amount of R 6 was paid end November 2021 for the Service of December 2021 and only a part of December was used, Then you deducted R315.68 from my account end of December that should have not been deducted as I already paid for Decembers service on the end of November