Bad Service - Should be investigated

Item: Rain
Rating: 1
Author: Judy R

Good day

There needs to be a serious investigation into rain. You cannot cancel your subscription by yourself, nothing is easy, you can't even contact them to escalate your queries. I downgraded as I do not need a business plan, now I have two routers, unable to cancel online as instructed by rain. Service they should provide is non-existent Terrible indeed.

Helpful (0)

Replies (3)

Rain's replyOfficial

29 Oct 2025, 09:05

Hi Judy
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

Rain's reply29 Oct 2025, 09:05

Official

Hi Judy
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

Judy R's updateReviewer Update

03 Nov 2025, 13:34

Good day

The old router, the one linked to a business account.
To date - no call - absolutely terrible.

Judy R's update03 Nov 2025, 13:34

Reviewer Update

Good day

The old router, the one linked to a business account.
To date - no call - absolutely terrible.

Judy R's updateReviewer Update

03 Nov 2025, 13:39

If the matter cannot be resolved as I have a bill of R 1400.00 the very reason, I downgraded from a business plan.
If this matter cannot be resolved - please collect your routers, as I have two, and cancel!
This is by far the worst experience ever

Judy R's update03 Nov 2025, 13:39

Reviewer Update