Bad service received from Rain company and Ram courier

Good day

I have received a unfriendly service from this business.

I lost my sim card a week after owning their unlimited data service. Which I pay R250 a month. In this I requested a sim swop which to my frustration I wasn't successful, this despite constant emails and requests made to them without any help. I ended up canceling the service with rain. The unfortunate thing is I tried to reorder a new sim with was arranged with Ram courier services. It was unfortunate that I am on left and I requested to receive my parcel at Jabulani Mall which to my surprise, I was called and told if I don't work at Jabulani Mall I can receive the parcel. The parcel was sent back and I then requested it gets delivered to my home address, to my surprise I received a call from Ram which I was told the courier company came and I wasn't found at home. My question was why wasn't I called because I was outside and I couldn't be in doors for the hole day.

I have found both rain and ram services to be unfair and unfriendly just because I don't stay in Sandton. I was going to be treated differently if I was in a different location. The reason I am saying this is because I receive a different treatment when I order to receive my parcel in waterfall mall of Africa.

I fail to understand why because I pay the same amount as those who live in those areas.

Regards Mduduzi