Bad service Rain 5 and CCD Couriers

Rain5G promises more than it gives. When they want that sale, they will be kind and courteous they will call you on time, every time. When you call for after sales service they're utterly useless. For the past two weeks I've had no access to wifi because the router needs to be replaced and till today I am waiting for CCD Couriers to pick it up. The same CCD Couriers **** and said they called me only to discover that the customer service representative captured incorrect information despite me repeating and even spelling it for him. I'm going to cancel this thing and advise all my colleagues to do so.