CW
Cece W
1 reviews | Active since Feb 2023
11 Apr 2025, 20:25
********* bad service provider
I don't think sharing my experience without any trail of conversations will do any justice would be best if it possible to attach snapshot. Firstly the router that the kids are using I don't have access to it cause someone (rain consultant)spelled my email wrong .I've asked for this issue to be solved and nothing has been done since February. The separate router that I am using does not have network since yesterday morning and I have an interview scheduled ,the inconvenience and frustration that you put on your customers is horrid.Looking at the number of your bad reviews comparing to good reviews one should not be surprised .........
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
11 Apr 2025, 21:25Hi Cece W,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply11 Apr 2025, 21:25
Official
Hi Cece W,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
CW
Cece W's updateReviewer Update
12 Apr 2025, 10:09I am not sure as how is this reply resolving my issues, so currently both 2 devices that I am paying for monthly without fail they are now useless to me,everytime there's an issue with connection I am told to restart the device.I can't even scan and restart .The old Hauwei device it's even worse when coming to network issues.As to not being able to sign into my other rain device account since February it's not gonna be solved.Rain should be ashamed hence the bad reviews, customers are not exaggerating.....bad service provider,bad customer service......bad bad bad alles
CW
Cece W's update12 Apr 2025, 10:09
Reviewer Update
I am not sure as how is this reply resolving my issues, so currently both 2 devices that I am paying for monthly without fail they are now useless to me,everytime there's an issue with connection I am told to restart the device.I can't even scan and restart .The old Hauwei device it's even worse when coming to network issues.As to not being able to sign into my other rain device account since February it's not gonna be solved.Rain should be ashamed hence the bad reviews, customers are not exaggerating.....bad service provider,bad customer service......bad bad bad alles
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Cece W's updateReviewer Update
12 Apr 2025, 14:42Okay,5min
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Cece W's update12 Apr 2025, 14:42
Reviewer Update
Okay,5min
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Cece W's updateReviewer Update
12 Apr 2025, 14:51The requested time passed 10 minutes ago
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Cece W's update12 Apr 2025, 14:51
Reviewer Update
The requested time passed 10 minutes ago
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Cece W's updateReviewer Update
12 Apr 2025, 16:24Okay. Thank you
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Cece W's update12 Apr 2025, 16:24
Reviewer Update
Okay. Thank you
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Cece W's updateReviewer Update
15 Apr 2025, 14:44Kindly note that the more delays from your side the more money it cost for me to buy data since your router doesn't have network.When will I receive the replacement for the router????
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Cece W's update15 Apr 2025, 14:44
Reviewer Update
Kindly note that the more delays from your side the more money it cost for me to buy data since your router doesn't have network.When will I receive the replacement for the router????
CW
Cece W's updateReviewer Update
16 Apr 2025, 17:34Phew!!!! That inconvenience cost me money,I have paid for a full month of data usage that I haven't used since the beginning of the month now the delivery will only be done on the 22nd while I've paid for the whole month, how does this workout now?Meaning that I've paid for the month however I will only use for 8days ?????unacceptable
CW
Cece W's update16 Apr 2025, 17:34
Reviewer Update
Phew!!!! That inconvenience cost me money,I have paid for a full month of data usage that I haven't used since the beginning of the month now the delivery will only be done on the 22nd while I've paid for the whole month, how does this workout now?Meaning that I've paid for the month however I will only use for 8days ?????unacceptable
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Cece W's updateReviewer Update
22 Apr 2025, 19:47Wow....what was the purpose of delivering a router that I can scan,and not use.The about of inconvenience is really ridiculous.
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Cece W's update22 Apr 2025, 19:47
Reviewer Update
Wow....what was the purpose of delivering a router that I can scan,and not use.The about of inconvenience is really ridiculous.
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Cece W's updateReviewer Update
22 Apr 2025, 19:49*cannot scan or use *
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Cece W's update22 Apr 2025, 19:49
Reviewer Update
*cannot scan or use *
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Cece W's updateReviewer Update
22 Apr 2025, 20:21Plug and go????plugged and going nowhere as I can't submit my assignment,router connected without internet is really vexing and pathetic
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Cece W's update22 Apr 2025, 20:21
Reviewer Update
Plug and go????plugged and going nowhere as I can't submit my assignment,router connected without internet is really vexing and pathetic