HP
Hardie P

1 reviews | Active since Mar 2012

10 Sept 2024, 12:06

Bad service provider

Cancelled my subscription today 10 Sept 2024. After many calls, e-mails and frustating times spend on their near to useless web site no reaction from any agent or living creature. I was with Rain from 2020 and with reasonable signal connectivity for sometime, but about a year ago all seems to deteriorate to such a extend that using Rain internet became a frustating task. Prices went up and service went down. The so called help center is useless, the call center is answered by a answering machine and no agent ever called back. The online help service is off no help and you even have to pay R 15 to connect to a professional..... Still the same computorised answers and at the end informs you that a agent will call you.... Stay away from this useless, non professional provider.

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Replies (2)
Rain
Rain's reply10 Sept 2024, 12:16
Official
Hi Hardie,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
HP
Hardie P's update10 Sept 2024, 12:28
Reviewer Update
Same response, we will be in touch........Wish I could pull the plug on that computer