Bad service provider

Rain 5G is not up to standard. We are more off line than we are online. They can never give us a proper answer on when there issues will be resolve . When you speak to an operator they are *********** and can not speak proper English to you. They are quick to tell you when your next billing date will be in effect but when you ask to speak to a manager the tell you no one is available. I really think they can sharpen there pencil in customer service and up grade there system / equipment. We pay our bill every month on time but are off line 3 - 4 days in a row.