BAD SERVICE!!! POOR CUSTOMER CARE!!! STAY AWAY FROM RAIN INTERNET!!!!

We have received our new router on the 19th of December 2022. They insist that we paid R529 for January 2023 after I have told them every day that where we have moved to is no signal. I request to cancel the contract with no luck. Last night they confirm that someone will contact us, but we can't cancel online. This is the worst internet provider that I have ever worked with. We want to cancel for the end of January 2023 because we paid for January and also request them to cancel the debit order. The person at customer care couldn't even assist. STAY AWAY FROM RAIN INTERNET.