Bad service, Payments made, Services cancelled

I was being assisted by an agent by the name of Amanda Karabo Hlushani (rain CeC). The 1st disappointing thing about the company is that you don't even take the client seriously, your agents only respond when they feel like it. I've paid my bill and apparently the billing department was supposed to update my account, it was showing me a balance of 0.00 after I had made my payment, all of a sudden I logg in and I'm now owing 699 a day later for a service that is still off. I changed the debit order date last month because it was the second I make payment then my services get cutt. I asked the agent to kindly terminate my services and organise for collection for the device and kindly refund my 2 installments and they just decided not to respond to my communication , and the fact that you also don't don't have a phone number is frustrating.