Bad service offering

Will loadshedding be used as a excuse for the downtime on Rain. It is excellent to have good prices but without the service and support it means nothing. For the last two weeks every day I have logged calls on the rain App and still no response. When logging a ticket first error is "oeps sometimes went wrong" second responce"you have already logged a ticket today". You don't even receive a automated email responce. Today there is a new option to check your coverage but with no luck it keeps on giving a error. Why pay for a offering that is never working? I hopenthat someone will read this complaint an also tell me why the signal is wors after the 15th of every month.