Bad service / No service

So again I am sitting again with this company I really can't complain about there service because there is no service holding on for 30 minutes for them to answer there phone and still no one to assist you . For no reason at all the discontinued our service in December last year when we phoned them they said no payment was received but it was not even time for our debit order to go off. They made us do an eft before reconnecting us again. Today again no internet . HOLDING ON FOR 30 MIN NO ONE ANSWERS THE PHONE. Rain maybe you should close your doors because you suck big time