NM
Nobuhle M
1 reviews | Active since Dec 2015
16 Jul 2020, 13:16
Bad service, No response, Working from Home is Disaster!!!
My debit order bounced for the month of June cause I did not have enough funds. Rain gave me payment holiday until the 16th.I received some sort of funding on the 8th and when I followed instructions of making a payment, it takes me to an error message. I have been sending emails to their new support system which they claim is quick to respond but still, I get no help. I try everyday to make this payment but still gets an error. No one responds to the support message. I have since sent a message on Facebook but no response. This is so annoying and theey have closed the network and my kids are not able to do their online learning.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Jul 2020, 13:32Hi Nobuhle
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply16 Jul 2020, 13:32
Official
Hi Nobuhle
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
NM
Nobuhle M's updateReviewer Update
16 Jul 2020, 14:38Can they contact me as soon as possible, so my kids can send their assignments in time. I ned this Internet ASAP
NM
Nobuhle M's update16 Jul 2020, 14:38
Reviewer Update
Can they contact me as soon as possible, so my kids can send their assignments in time. I ned this Internet ASAP
NM
Nobuhle M's updateReviewer Update
16 Jul 2020, 19:47Thanks for finally assisting Mpumelelo
NM
Nobuhle M's update16 Jul 2020, 19:47
Reviewer Update
Thanks for finally assisting Mpumelelo
NM
Nobuhle M's updateReviewer Update
17 Jul 2020, 16:00I have sent several emails regarding my network today. I have no network and I had to purchase data. It's Seems like you guys you only respond to your clients when we write on complaints box. Please get someone to fix it. This is tiring. I can't believe I still have to pay for this network monthend, and I still have to suffer like this.
NM
Nobuhle M's update17 Jul 2020, 16:00
Reviewer Update
I have sent several emails regarding my network today. I have no network and I had to purchase data. It's Seems like you guys you only respond to your clients when we write on complaints box. Please get someone to fix it. This is tiring. I can't believe I still have to pay for this network monthend, and I still have to suffer like this.