Bad service/ NO Network connection

I called Rain on Friday the 21/07/2023 i spoke to Ricky, I asked him to change my location as I've been offline(not having connection) since last week Saturday he said it will be done. I was on the line for minutes, as he was struggling to hear me he was repeating words. I was so shocked the service was not good. He then promised to call me back, as he was struggling he didn't call, I had to callback i spoke to Arnita who advised me to switch my device and On again. I did advise still no connection she said on her side it's sorted. I was getting frustrated as i didn't have enough airtime of which 1st call was more than 5min with NO help another call same time NO help again. She again promised me to sort out the query and promised to call again she didn't aswell. I cannot pay full price for something that i last had access on 14/07/2023. I had to change location due to that. Either this needs to be fixed and amend the amount payable or i cancel my subscription with Rain, I'm so sad with the service received.