Bad service in activations!

I had 4g and upgraded to 5g what a mistake. Paid this service on the 29th January and delivery was mad on the 1st February. Have and numerous emails and have called get loads of empty promises. Let's start of Monday 1 Feb as soon as I got my package called in was told that it can take 24 to 48 hours. Okey call Wednesday the 3 Feb again no mam it can take 72 hours from Monday call Thursday 4th Feb again we are busy with system updates by the end of business day it will be activated. Friday 5th Feb call again again again empty promises of by end of business day it will be activated. I noted to the person that it is going to be weekend and then I'll not get hold of you. They said no man we work on the weekends and it will be working. Every time I called in that week iv been told they are escalating the matter. Well weekend came and still no internet. Try calling sat the 6th Feb call center closed. Called Monday morning again give it 30min to 1 hour it will be activated. 4 hours went by nothing call again was told they doing system updates again and they are escalating this matter.call on Tuesday the 9 Feb again it will be on in 1 your well it's more than a day later with no activation. I noted to them I have kids doing online schooling I have to buy data on a daily bases now that is costing me a fortune. Rain should inform customers before had that this could take a long time for activation. Not just take customers money and run. False promises. We as customers need answers on when this issue will be resolved. Please don't even write at the bottom that you are escalating this matter as I'm sure some one in the sky might see it as they are escalating to who? Man on the moon. No one will contact you back and if someone replies the answer is. (WE ARE ESCALATING THIS MATTER) or ( WE ARE HAVING SYSTEM UPDATES)or( IT WILL BE ON BY THE END OF BUSINESS DAY) please rain give us customers answers on when..