BAD SERVICE FROM THE SUPPORT CENTRE PEOPLE

I WISH I HAD A NICE EXPERIENCE TO REVIEW THE BUSINESS BUT UNFORTUNATELY I AM EXPERIENCING THE WORST SERVICE EVER. ON THE 28TH OF JANUARY A 5G PACKAGE WAS DELIVERED TO ME AND WAS TOLD THAT IN 2 OR 24HRS THE 5G SIM WILL BE CONTACTED AND UNFORTUNATELY IT WAS NOT THE CASE, I CALLED IN AND I WAS TOLD THAT THEY HAVING A SYSTEM UPGRADE AND AS SOON AS ITS DONE THINGS WILL GO BACK TO NORMAL AND THEY WILL CONNECT THE SIM WHICH I UNDERSTOOD AND WAITED FOR THE PERIOD THEY TOLD ME ABOUT. UNFORTUNATELY MY SIM COULD NOT CONNECT AND AFTER I HAVE BEEN CALLING THEM FOR SO LONG THEY DECIDED TO SEND ME A DIFFERENT 5G SIM AND THAT WAS GIVEN TO ME ON THE 2ND OF FEBRUARY AND EVER SINCE THE 2ND I HAVE BEEN CALLING THE SUPPORT CENTRE ON *** AND I HAVE BEEN TALKING TO DIFFERENT SUPPORT GUYS WHICH SOME WILL HANG UP MY CALLS AND SOME WILL TELL ME THAT MY MATTER IS ESCALATED REF *** AND STILL NOTHING HAS BEEN DONE ABOUT MY MATTER. I HAVE SPOKEN TO SUPPORT GUYS SUCH AS KAMOGELO MOTHEAGANE,SIMPIWE (SUPERVISOR), SAVIAN, ASANDA MHLONGO,SANELE KHOZA,NOMPHUMELELO AND MORE WHICH I HAVENT REGISTERED THIER NAMES BUT I HAVE BEEN CALLING EVER SINCE I GOT THE PACKAGE. I NEED SERIOUS HELP PLEASE, THESE PEOPLE HAVE MY MONEY BUT I CAN NOT USE WHAT IM PAYING FOR.