WD
Willie D
1 reviews | Active since Dec 2018
04 Mar 2021, 08:32
Bad service from rain no delivery
Yes this is the same problem still with RAIN. Hope fully that Willem the CEO is no more the CEO and Brandon took over things will improve. My problem today with RAIN is I have ordered a sim swap from rain on the 4 February and we are now on the 4 March and still no delivery of the card? You send them mails to support but nothing, nobody even come back to you on a ETA or any updates? So we are back to the same old report RAIN on hellopeter and then they are catching a wake up? Why is it like that? Hopefully I will get no response from RAIN. It just plain bad service from RAIN not even to respond to your mails. Best regards Willie
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Replies (2)
Rain's replyOfficial
04 Mar 2021, 09:46Good morning Willie.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply04 Mar 2021, 09:46
Official
Good morning Willie.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
WD
Willie D's updateReviewer Update
05 Mar 2021, 06:38Yes, this is the only way RAIN is responding but on on the hellopeter website. But that is where it stopped because no RAIN support person come back to to so no respond fuhrer. from them. I did however received a mail from them that the issue has been resolved. What joke they don't even know what is happening their own support system. Well I am still waiting for my sim card to be delivered? We are going now in month 2 for waiting for RAIN catch a wake up. May bee hellopeter must take this to the media? What makes a good company? Good support. If no support no company. They just don't get it? So Mosa are you still there? Just wonder what apologies he is doing and to whom?
WD
Willie D's update05 Mar 2021, 06:38
Reviewer Update
Yes, this is the only way RAIN is responding but on on the hellopeter website. But that is where it stopped because no RAIN support person come back to to so no respond fuhrer. from them. I did however received a mail from them that the issue has been resolved. What joke they don't even know what is happening their own support system. Well I am still waiting for my sim card to be delivered? We are going now in month 2 for waiting for RAIN catch a wake up. May bee hellopeter must take this to the media? What makes a good company? Good support. If no support no company. They just don't get it? So Mosa are you still there? Just wonder what apologies he is doing and to whom?