BAD SERVICE FROM RAIN INTERNET SERVICES

Technical assistants from Rain is non existant. Since the 25th of October 2023 I did not have 5G coverage from Rain, thus no internet (WiFi). After numerous calls to the Rain Call Centre, no positive feedback could be provided to me. They could not tell me if I am connected to the 5G tower closest to my residence and also could not tell me if the tower is functional. Every time after consultation with the Rain Agent different non-functional scenarios where explained to me. On 26 October I spoke to the Call Centre Supervisor which informed me that can take up to 48 hours to resolve the issue. Rain do not have any proper after care service when it comes to technical break downs. The only communication from Rain is e-mails advising you how to reset your rooter. I have reset the rooter numerous times to no avail. On there request I have provided them with my Rain sim card number also to now avail. Every time I phoned the Rain Call Centre I was provided with various reference numbers via e-mail assuring me that the Technical Department is deailing with the problem but nothing happens. I was told by the Call Centre Supervisor that I will be re-imbursed for the days that I didn't had coverage, which I doubt. I have spend a lot of airtime phoning Rain trying to resolve the issue. When I signed up for the contract with Rain I was promised a good and reliable service which now is not the case at all. I am very frustrated and disappointed with the service of Rain in general. Rain never followed up on any of my queries. RAIN - THANKS FOR NOTHING