BP
Bianca P
1 reviews | Active since Dec 2020
02 Nov 2022, 13:35
BAD SERVICE FROM RAIN INTERNET PROVIDER
Since we have had no response I have to travel down this avenue today! My brother, Zain Petersen got the Rain product last year August 2021. He experienced numerous issue first there was an issue with the activation of the SIM etc, and now the biggest, my brother has requested cancellation of the product in June 2022 due to the network not providing any internet connectivity although all possible workarounds were done. The problem is this RAIN IS STILL DEBITING HIS ACCOUNT AND HE IS UNABLE TO USE THE SERVICE BECAUSE THE INTERNET CONNECTION JUST DOES NOT WORK!!! It's been 6 months of debiting his account, following his cancellation request! We have spoken to a consultant who would have done some investigation and check if he has been using his line, but alas NO FEEDBACK. My brother has a speech impediment and therefore I am assisting. My brother would like to be reimbursed immediately. I would like tot get feedback as soon as possible.!!!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
02 Nov 2022, 13:47Hi Bianca.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Nov 2022, 13:47
Official
Hi Bianca.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
BP
Bianca P's updateReviewer Update
02 Nov 2022, 14:14Thank you for the response. His email is ***. Also it's best if you should do a telephone call to conference me into the conversation. I would like this matter to be finalised and settled before this week ends, as he was debited again today for a service he can't use!
BP
Bianca P's update02 Nov 2022, 14:14
Reviewer Update
Thank you for the response. His email is ***. Also it's best if you should do a telephone call to conference me into the conversation. I would like this matter to be finalised and settled before this week ends, as he was debited again today for a service he can't use!
BP
Bianca P's updateReviewer Update
02 Nov 2022, 16:25Please note the address for collection is the same as the noted risk address on his profile:
86 Williams Street, Cloetesville, Stellenbosch,7600
Please advise when the collection will be done to ensure someone is available.
Also advise SLA on refund once the collection of router is complete?
86 Williams Street, Cloetesville, Stellenbosch,7600
Please advise when the collection will be done to ensure someone is available.
Also advise SLA on refund once the collection of router is complete?
BP
Bianca P's update02 Nov 2022, 16:25
Reviewer Update
Please note the address for collection is the same as the noted risk address on his profile:
86 Williams Street, Cloetesville, Stellenbosch,7600
Please advise when the collection will be done to ensure someone is available.
Also advise SLA on refund once the collection of router is complete?
86 Williams Street, Cloetesville, Stellenbosch,7600
Please advise when the collection will be done to ensure someone is available.
Also advise SLA on refund once the collection of router is complete?
BP
Bianca P's updateReviewer Update
03 Nov 2022, 07:52Thank you for the feedback.
Please confirm if refund is from July up to and including November, because this month's debit was also taken!
I urge your management to approve said with haste, since this matter has been coming for some time and your staff have been negligent in their response SLA from the beginning, leaving my brother to foot a bill he has no use of.
Thank you.
Please confirm if refund is from July up to and including November, because this month's debit was also taken!
I urge your management to approve said with haste, since this matter has been coming for some time and your staff have been negligent in their response SLA from the beginning, leaving my brother to foot a bill he has no use of.
Thank you.
BP
Bianca P's update03 Nov 2022, 07:52
Reviewer Update
Thank you for the feedback.
Please confirm if refund is from July up to and including November, because this month's debit was also taken!
I urge your management to approve said with haste, since this matter has been coming for some time and your staff have been negligent in their response SLA from the beginning, leaving my brother to foot a bill he has no use of.
Thank you.
Please confirm if refund is from July up to and including November, because this month's debit was also taken!
I urge your management to approve said with haste, since this matter has been coming for some time and your staff have been negligent in their response SLA from the beginning, leaving my brother to foot a bill he has no use of.
Thank you.
BP
Bianca P's updateReviewer Update
03 Nov 2022, 11:01Thank you for the feedback.
Although we are definitely not satisfied with the manner in which this entire process was handled!
I strongly feel you should reimburse my brother from when he switched over to 5G router, because then the bomb dropped with this whole debacle of him not having to utilize the service because it never worked from the get go.
It was brought to my attention when he struggled with the cancellation on the App. I sent the request myself on his behalf on his cellphone, so suffice to say the fact that your company wants to only reimburse him for 4 months is RIDICULOUS!!
Although we are definitely not satisfied with the manner in which this entire process was handled!
I strongly feel you should reimburse my brother from when he switched over to 5G router, because then the bomb dropped with this whole debacle of him not having to utilize the service because it never worked from the get go.
It was brought to my attention when he struggled with the cancellation on the App. I sent the request myself on his behalf on his cellphone, so suffice to say the fact that your company wants to only reimburse him for 4 months is RIDICULOUS!!
BP
Bianca P's update03 Nov 2022, 11:01
Reviewer Update
Thank you for the feedback.
Although we are definitely not satisfied with the manner in which this entire process was handled!
I strongly feel you should reimburse my brother from when he switched over to 5G router, because then the bomb dropped with this whole debacle of him not having to utilize the service because it never worked from the get go.
It was brought to my attention when he struggled with the cancellation on the App. I sent the request myself on his behalf on his cellphone, so suffice to say the fact that your company wants to only reimburse him for 4 months is RIDICULOUS!!
Although we are definitely not satisfied with the manner in which this entire process was handled!
I strongly feel you should reimburse my brother from when he switched over to 5G router, because then the bomb dropped with this whole debacle of him not having to utilize the service because it never worked from the get go.
It was brought to my attention when he struggled with the cancellation on the App. I sent the request myself on his behalf on his cellphone, so suffice to say the fact that your company wants to only reimburse him for 4 months is RIDICULOUS!!
BP
Bianca P's updateReviewer Update
03 Nov 2022, 12:09Thank you for your system generated feedback.
This here service is prompting me to cancel my service with yourselves as well! Ridiculous!
This here service is prompting me to cancel my service with yourselves as well! Ridiculous!
BP
Bianca P's update03 Nov 2022, 12:09
Reviewer Update
Thank you for your system generated feedback.
This here service is prompting me to cancel my service with yourselves as well! Ridiculous!
This here service is prompting me to cancel my service with yourselves as well! Ridiculous!
BP
Bianca P's updateReviewer Update
03 Nov 2022, 13:32Thank you! I got the just of your responses already!
I would like to thank you for your promptness on the complaint through this portal and now await finalisation of said.
Please ensure the collection is scheduled for your router and also confirm via email when the payment is submitted.
I would like to thank you for your promptness on the complaint through this portal and now await finalisation of said.
Please ensure the collection is scheduled for your router and also confirm via email when the payment is submitted.
BP
Bianca P's update03 Nov 2022, 13:32
Reviewer Update
Thank you! I got the just of your responses already!
I would like to thank you for your promptness on the complaint through this portal and now await finalisation of said.
Please ensure the collection is scheduled for your router and also confirm via email when the payment is submitted.
I would like to thank you for your promptness on the complaint through this portal and now await finalisation of said.
Please ensure the collection is scheduled for your router and also confirm via email when the payment is submitted.
BP
Bianca P's updateReviewer Update
05 Nov 2022, 13:03Collection Reference: #COL***3
Please request refund accordingly and confirm once done.
Please request refund accordingly and confirm once done.
BP
Bianca P's update05 Nov 2022, 13:03
Reviewer Update
Collection Reference: #COL***3
Please request refund accordingly and confirm once done.
Please request refund accordingly and confirm once done.