RS
Rebeccah S
1 reviews | Active since Jul 2022
25 Jul 2022, 08:32
Bad Service from Rain. I want my money back
I cancelled my rain account due to bad network coverage on 18 April 2022, recieved sms cancelation confirmaton, I was eligible to the refund of the upfront payment I made, I haven't received it even now. They still continued billing me even after the cancelation. I called them multiple times trying to resolve these issues, however they continue billing me every month. I need help to get the money owed to me by rain and stop them from debiting into my banking account.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Jul 2022, 08:36Hi Rebeccah.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply25 Jul 2022, 08:36
Official
Hi Rebeccah.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
RS
Rebeccah S's updateReviewer Update
26 Jul 2022, 14:04Are you going to refund me all my money including the amount you debited in my account after I cancelled the sim card in April
RS
Rebeccah S's update26 Jul 2022, 14:04
Reviewer Update
Are you going to refund me all my money including the amount you debited in my account after I cancelled the sim card in April
RS
Rebeccah S's updateReviewer Update
28 Jul 2022, 09:32What about the upfront payment of R479 Rain debited when I was registering the sim card?I was eligible to get that amount back since I cancelled the rain sim card before 7 days? What about the R207,57 that rain debited on 25 June 2022? I have bank statements proving these transactions took place and I believe that I am supposed to get refunded since I cancelled the sim card in 18 April 2022 and your billing company had no right to access my bank account and debit money while I cancelled the sim card and even recieved confirmation sms which I have as proof.
RS
Rebeccah S's update28 Jul 2022, 09:32
Reviewer Update
What about the upfront payment of R479 Rain debited when I was registering the sim card?I was eligible to get that amount back since I cancelled the rain sim card before 7 days? What about the R207,57 that rain debited on 25 June 2022? I have bank statements proving these transactions took place and I believe that I am supposed to get refunded since I cancelled the sim card in 18 April 2022 and your billing company had no right to access my bank account and debit money while I cancelled the sim card and even recieved confirmation sms which I have as proof.