EZ
Ettiene Z
1 reviews | Active since Jan 2014
08 Feb 2021, 14:14
Bad Service from RAIN
I have a Ticket open sins 31/01/2021 as I am experiencing very bad signal. I Live les than 800m from the nearest tower.
When a RAIN Representative contacts me via e-mail. All that they say is check the Router APN settings and watch a video on the website.
It is not the Router as the Router worked up and till beginning of December and if I remove the SIM and insert it a different Router with the correct APN, I Still experience very bad signal. That I can’t even use a web browser.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Feb 2021, 16:33Good afternoon Ettiene
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mo
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mo
Rain's reply08 Feb 2021, 16:33
Official
Good afternoon Ettiene
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mo
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mo
EZ
Ettiene Z's updateReviewer Update
09 Feb 2021, 10:09 After namouras emails and a “Hello Peter” post a RAIN Agent contacted me to assist. After test was done the only thing the Agent had to say was only 1 of 3 Towers in my area is working and with the high traffic to the tower I Will not get my 10MPs and there is nothing that can be done and the Agent said that I Should go to another ISP for better service.
In Short, I will be cancelling my RAIN and get another ISP and I will not recommend anyone to make use of RAIN as an ASP
In Short, I will be cancelling my RAIN and get another ISP and I will not recommend anyone to make use of RAIN as an ASP
EZ
Ettiene Z's update09 Feb 2021, 10:09
Reviewer Update
After namouras emails and a “Hello Peter” post a RAIN Agent contacted me to assist. After test was done the only thing the Agent had to say was only 1 of 3 Towers in my area is working and with the high traffic to the tower I Will not get my 10MPs and there is nothing that can be done and the Agent said that I Should go to another ISP for better service.
In Short, I will be cancelling my RAIN and get another ISP and I will not recommend anyone to make use of RAIN as an ASP
In Short, I will be cancelling my RAIN and get another ISP and I will not recommend anyone to make use of RAIN as an ASP